Eons ago, in the paleolithic era (2009) when R13 was fresh and new and neat and The Greatest Thing Ever ™ we ran into a little tiny problem. Ok, it wasn't a little tiny problem, it was a great big honking problem, viz., Shit Stopped Working. ( The cry of "Elaborate Please"rings through the streets of New York ) Fine, fine. Y'see we run a VoIP service in the Cloud (yeah, yeah. don't snicker) - a fairly standard thing nowadays with phones, calling, users, GUIs, etc. The thing about phone services, is that people expect to be able to make phone calls. And most calls stopped going through. Whats worse, most people couldn't log in to complain that their calls weren't going through, and most people couldn't call us to tell us that they couldn't call us, and so on and so forth. Notice the use of " most "? Its intentional. Some of the calls - apparently random ones - worked, but by and large, it would take up to 3 minutes for your...