Awesomeness in Support
It happened back in the early 2000s— the VoIP-based phone company I had founded back in 1999 had ( barely ) recovered from it’s near-death experience after the Telecom Crash , and we had managed to get our heads (again, barely ) above the water. I had taken our postgres server offline for reasons, and — horror of horrors! — postgres wouldn’t come back up! I know what you’re thinking, but you do need to remember a few things This was pre-AWS, we hosted everything ourselves We were really cash-strapped. Like, “making payroll for everyone out of savings” level cash-strapped We, literally, couldn’t afford a backup database server (they were expensive! ) So yeah, postgres wouldn’t start up — it kept barfing with some seriously obscure error involving a corrupted file header, we had passed our downtime window, and customers were hammering our cell-phones like you wouldn’t believe. If I couldn’t get things back up, well, my company was toast. I...