ISPs can be nice (if cats are involved)

From The Consumerist, we have the following Cat On Router story
Liam, from England, has a cat that likes to sleep on his router clobbering his network connection.  He pinged his ISP, and got the following response (italics mine)
 Dear Liam,
I'm contacting you regarding your post on our forum.
For many years this issue has bothered our customers. As you can see in the tread [sic] it is not only the BeBox susceptible to such feline interferences. We have brainstormed this for a few hours, but regrettably we were unable to find any plausible solution.
We decided to send you a decoy router as you requested, however we will need some proof that the cat in the picture is a real one. Can you please send us more cute pictures of the aggressor.
Also we will need appropriate address for the decoy router to be sent.
Please be aware that in case you decide to cancel your service we will not be able to leave the decoy router with you and you will have to discuss this matter with your new ISP.
 A lesson there somewhere for Comcast / Verizon / pretty much every ISP in the US...





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